Privacy Policy | Singing Sunflower

www.singingsunflower.com

Effective date: 1st July 2024

1. Introduction

Welcome to www.singingsunflower.com. This Privacy Policy details how Lindsey O'Connor ("we", "us", or "our") manages personal information collected from users (each, a "User") of the www.singingsunflower.com website ("Site").

This policy is aligned with the General Data Protection Regulation (GDPR) as applicable in Spain, ensuring comprehensive protection of personal data. By accessing and using the Site, you consent to the collection, use, and sharing of your information in accordance with this policy.

2. Information We Collect

We collect and process various types of personal data which may include:

Personal Identification Information: Name, email address, telephone number, physical address, and other contact details.
Usage Data: Information on how the Site is accessed and used, such as your IP address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
Tracking & Cookies Data: We use cookies and similar tracking technologies to monitor activity on our Site and hold certain information, which is essential for the functioning of our Site and to improve User experience.

3. Legal Basis for Processing Personal Data

We process your personal data under the following legal bases:

Consent: We may process your data if you have given us explicit consent to use your personal information for a specific purpose.
Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.
Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract.
Legal Obligations: Processing is necessary for compliance with a legal obligation to which we are subject.

4. How We Collect Your Information

Directly from You: When you provide it to us by filling in forms on our Site, subscribing to our services, posting material, or requesting further services.
Automatically as You Navigate the Site: Through automatic data collection technologies, we gather certain information about your equipment, browsing actions, and patterns, which includes details of your visits to our Site and information collected through cookies and other tracking technologies.

5. Use of Your Information

The information we collect and process is used for various purposes:

To provide and maintain our Site.
To notify you about changes to our Site or any products or services we offer or provide through it.
To allow you to participate in interactive features on our Site when you choose to do so.
To provide customer support.
To gather analysis or valuable information so that we can improve our Site and services.
To monitor the usage of our Site.
To detect, prevent, and address technical issues.

6. Disclosure of Your Information

We may disclose personal information that we collect or you provide as described in this privacy policy:

To Service Providers: We share information with contractors, service providers, and other third parties we use to support our business. These third parties are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
For Legal Requirements: In response to legal process, for example, in response to a court order or a subpoena, or in compliance with relevant laws.
To Enforce Our Rights: To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
To Protect Rights, Property, or Safety: To protect the rights, property, or safety of our business, our clients, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

7. International Transfers of Your Personal Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside Spain and choose to provide information to us, please note that we transfer the data, including Personal Data, to Spain and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

8. Security of Your Personal Data

We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorized or unintended access that is beyond our control.

9. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

10. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you are afforded several rights, including:

Right to Access: You have the right to access your personal data and receive a copy of the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate data or complete any incomplete data we hold about you.
Right to Erasure: You have the right to request that we delete your personal data under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
Right to Object: You have the right to object to our processing of your personal data, under certain conditions.
Right to Withdraw Consent: Where consent forms the basis for processing, you have the right to withdraw your consent at any time.

11. Exercising Your GDPR Rights

To exercise any of these rights, please contact us using the contact details provided at the end of this Privacy Policy. We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

12. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

13. Children's Privacy

Our Services are not directed towards children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us at [your email address]. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information from our servers.

14. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

15. Data Breaches

In the event of a data breach, we will take all reasonable steps to mitigate the impact and notify affected users promptly. We will also cooperate with any regulatory investigations.

16. Third-Party Links

Our Site may contain links to third-party websites. These websites have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of any third-party websites.

Our website is for informational purposes only. We do not collect financial information or booking data directly.
Clients are directed to a third-party service, Practice Better, for functionalities like booking appointments, processing payments, and managing contracts. Please refer to Practice Better's privacy policy for information on how they handle your data. You can find it here: https://practicebetter.io/privacy/.
We do collect contact information through website forms and email sign-ups. This information is managed by our email marketing provider, Klaviyo. You can find their privacy policy here: https://www.klaviyo.com/legal/privacy.

17. Social Media Integration

Our Site may integrate with social media platforms. When you use these features, information may be shared between your social media account and our Site. You are encouraged to review the privacy policies of any social media platforms you use to understand how they handle your information.

18. California Consumer Privacy Act (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). You can learn more about these rights by visiting https://oag.ca.gov/privacy/ccpa.

19. Notice to Users Outside the European Union

This Privacy Policy is intended to comply with the General Data Protection Regulation (GDPR). If you are located outside the European Union, please note that the data you provide to us will be transferred to and processed in Spain. By using our Site, you consent to this transfer.

20. Contact Us

If you have any questions about this Privacy Policy, please contact us by email at lindsey@ singingsunflower.com.